Built to Perform
CRM uses industry-leading technology to foster better business practices and effortless information exchange throughout your enterprise. With CRM, you can quickly analyse, manage and synchronise sales, marketing and customer care activities across all points of contact. Regardless of how, when or where your customers, partners and prospects choose to interact with your company. Sage CRM gives you a decisive advantage by providing comprehensive, easy-to-use tools to successfully manage these relationships.
Enterprise-Wide CRM
CRM offers the advanced functionality needed for effective sales force automation, marketing, customer care and call centre support across industries, all accessible through a Web browser or wireless handheld device. With CRM, key personnel have easy access to common, client-focused information, enabling them to provide better, more personalised service to help foster customer loyalty.
Sales Force Automation
From first contact to order fulfillment and delivery, CRM Sales Force Automation maintains a single source of information that is shared across the enterprise. Fully customizable with Workflow, Opportunity Management, Sales Cycle Analysis, Forecasting and easy-to-use reporting features, CRM makes it easy to understand and respond to prospects and customers – all the time.
Customer Care Automation
CRM Customer Care provides complete workflow, incident tracking, case management and service status to help you create a reliable Knowledge Base for consistent, efficient customer service. Your Knowledge Base is built through traditional channels, such as phone and e-mail or via Web self-service, allowing customers to enter, resolve and track their own service requests. You can also access complete case histories at the touch of a button, increase speed resolution of queries and support issues and ideally serve your customers. |
